Building a Service Culture in Your Organisation

20 March 2017 - 1 minute read

DATE: Thursday 21 September 2017
TIME: 9am-4pm (Registration: 9am, workshop commences: 9.30am)
VENUE: Dee Why RSL, 932 Pittwater Road, Dee Why


Discover how to identify and address learning needs in your team, going beyond ‘standard’ training options.

Course Objectives

By the end of the training program participants will be able to:

  • Understanding team and organisation expectations
  • Identify staff skill levels by undertaking a ‘needs analysis’
  • Establish learning plans for individuals linked to organisation goals
  • Review and manage performance beyond the learning program

Target Audience: Team leaders and supervisors, new to managing diverse and remote teams.

Presenter: Matt is an engaging facilitator, coach, learning and HR professional. Matt has over 15 years’ experience in delivering Human Resources, Learning, Communications, Projects and Change initiatives for a range of companies in various industries.

Cost: 20% discount if book by 4 September 2017. Please enter CHSP under Gift/Promotion Code to obtain the discount. All prices include GST.
$95: CHSP service workers, $135: non-CHSP service workers, $95: non-CHSP volunteers, $25: CHSP volunteers

Group Discount: In addition to the 20% Early Bird offer, you can receive an additional 5% discount for 2 bookings or 10% discount for 3+ bookings. To organise, contact Shirley on: or 1300 134 332

Enquiries: For more information contact Shirley Choi or T 1300 134 332

REGISTRATION: Click here to register.